1. Introduction
SleepSound Solutions Limited ("SleepSound", "I", "me") is committed to protecting your privacy and personal data. This policy explains how I collect, use, store, and protect your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Data Controller
The data controller is SleepSound Solutions Limited (Company No. 17086342). Contact: chris@sleepsound.solutions
3. Information I collect
I may collect the following personal data:
Information you provide directly: name, email address, telephone number, company name, and details of your enquiry when you contact me via the website contact form or by email.
Information collected automatically: this website uses only essential cookies required for the site to function. I do not use analytics, tracking, or marketing cookies. No personal data is collected automatically through cookies.
4. How I user your information
I use the information you provide to: respond to your enquiry; provide legal or mediation services you have requested; manage our professional relationship; comply with legal and regulatory obligations; and communicate with you about matters relevant to our engagement.
5. Legal basis for processing
I process your personal data on the following bases: your consent (when you submit an enquiry); performance of a contract or steps taken at your request prior to entering a contract; compliance with legal obligations (including regulatory obligations as a solicitor); and legitimate interests (managing my practice and professional relationships).
6. Data sharing
I do not sell, rent, or trade your personal data. I may share your data with: professional advisers and external counsel engaged on your matter (with your knowledge); regulatory bodies as required by law (e.g. the SRA); IT service providers who support the operation of this website and my practice, subject to appropriate data processing agreements.
7. Data retention
I retain personal data for as long as necessary to fulfil the purposes for which it was collected, and for a period thereafter as required by professional and regulatory obligations. Enquiry data from individuals who do not become clients is typically deleted within 12 months.
8. Your rights
Under UK GDPR, you have the right to: access the personal data I hold about you; request correction of inaccurate data; request deletion of your data (subject to legal and regulatory obligations); restrict or object to processing; data portability; and withdraw consent at any time. To exercise any of these rights, contact chris@sleepsound.solutions.
9. Data security
I implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or destruction.
10. Changes to this policy
I may update this policy from time to time. The date of the most recent revision is shown at the top of this page.
11. Complaints
If you have concerns about how I handle your personal data, please contact me in the first instance. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.